Who We Are
LuckboxDIY operates https://www.luckboxdiy.com. We sell theme-inspired mystery suitcase blind boxes and related gift products.
Information We Collect
When you place an order, create an account, contact us, or use our website, we may collect information such as your name, email address, phone number, billing and shipping address, order details, payment status, IP address, browser information, and messages you send to us.
How We Use Your Information
We use your information to process orders, arrange shipping, send order updates, provide customer support, prevent fraud, improve our website, and comply with legal, tax, customs, and payment requirements.
Payments
Payments are processed by third-party payment providers such as PayPal. We do not store full card numbers or payment account passwords on our website.
Shipping and Customs
For international delivery, your name, address, phone number, and order information may be shared with shipping carriers, logistics partners, and customs service providers where necessary to deliver your order.
Cookies and Analytics
Our website may use cookies and similar technologies to keep your cart working, remember preferences, measure site performance, and support security. You can manage cookies in your browser settings, but some checkout features may not work correctly if cookies are disabled.
Email Communications
We may email you order confirmations, payment updates, shipping notifications, customer support replies, and important service messages related to your order.
Data Retention
We keep order and customer records for as long as needed to provide service, handle disputes, meet tax or legal obligations, and maintain business records.
Your Rights
You may contact us to request access, correction, or deletion of your personal information, subject to legal, tax, fraud-prevention, and order-processing requirements.
Third-Party Links
Our website may link to third-party services such as PayPal, shipping providers, or social platforms. Their own privacy policies apply when you use those services.
Contact Us
If you have privacy questions, please contact us through our Contact Us page or email 15884907792@163.com. Please include your order number if your request relates to an order.
