Contact LuckboxDIY
Need help with an order, shipping question, payment issue, or product information? Send us a message and our support team will help you as soon as possible.
Customer Support
Email: 15884907792@163.com
Please include your order number, full name, and the email address used at checkout when contacting us about an existing order.
- Order questions: payment status, address correction, or order changes
- Shipping questions: tracking number, delivery status, or customs information
- Product questions: theme selection, random contents, or suitcase details
- After-sale help: damaged parcel, wrong theme, or missing major item
Response Time
We usually reply within 1–3 business days. During holidays or high-volume periods, replies may take longer.
Important Notes
For faster help, please attach clear photos or videos if your question is about a damaged parcel, wrong theme, or missing item. Please do not send card numbers, passwords, or PayPal login information through the contact form.
