Terms and Conditions

By placing an order on luckboxdiy.com, you agree to these terms.

Product Nature

Our products are theme-inspired mystery suitcase blind boxes. Each suitcase includes 15 random surprise items. Product photos are style references only and do not guarantee exact item contents, colors, patterns, or accessories.

No Official Affiliation

Products sold on this website are independent theme-inspired gift sets. They are not official licensed character products and are not affiliated with, sponsored by, or endorsed by any third-party brand, animation studio, or character owner.

Order Information

Customers must provide accurate name, email, phone number, shipping address, and customs information where required. Delivery issues caused by incorrect or incomplete information may be the customer’s responsibility.

Shipping

Orders are shipped from Shanxi, China to selected countries and regions where service is available. Some destinations may require extra confirmation or may not be serviceable due to carrier, customs, or remote-area restrictions.

Customs and Duties

International orders may be subject to customs inspection, VAT, duties, or import fees depending on the destination country. These charges, if any, are the customer’s responsibility unless otherwise required by law.

Order Changes

Theme preferences or address corrections must be submitted within 2 hours after placing the order. After packing or shipment begins, changes may not be possible.

Payment

Payments are processed through available checkout payment providers. PayPal checkout will be available after merchant account connection is completed.

Contact

If you have questions about your order, please contact us through the Contact Us page and include your order number.